Star Health and Allied Insurance Company is and continues to be the largest private health insurer in India. The company offers a range of flexible and comprehensive coverage options primarily for retail health, group health, personal accident and overseas travel. Its products target a variety of customer segments, including individuals, families, students, senior citizens, as well as persons with preexisting medical conditions across the broader middle market customer segment. Its products include family floater products, in which the sum insured covers the entire family on the payment of a single annual premium; individual products, which are tailored to the needs of the individual; and specialized products, which focus on customers with pre-existing conditions after taking into account the associated risks. It developed these specialized products through its innovation-driven product development process and analysis of market demand and coverage gaps using its market leading claims processing experience of approximately 6.7 million claims processed since its inception until September 30, 2021. It distributes its health insurance policies primarily through individual agents.

The company has invested in advanced technologies to develop a flexible and integrated information technology platform across its business processes, including omni-channel applications, such as its agent application, STAR ATOM, which assists agents to complete the policy sales process remotely in an effective and efficient manner, and its customer self-service application, STAR POWER, which enables it to deliver, in a consistent and personalized way, a customer experience that meets customers' insurance needs through a seemingly single channel regardless of customer entry points. It has also actively focused on streamlining the underwriting and claims processes for its customers through its proprietary information systems that it has developed in-house.

Business area of the company

The company is providing sterling services in health, personal accident and overseas travel insurance etc. It has excellent products to cater everybody, be it individuals, families or corporates. It work directly as well as through various channels like agents, brokers, online etc.

Awards, accreditations and recognitions

• 2014: Awarded the “Claim Leader- Health Insurance” at the Indian Insurance Awards.
  
• 2015: Awarded the “Best Product Innovation Health Insurance” at the Indian Insurance Awards.
  
• 2015: Awarded the “Best Health Insurance provider of the year 2015” at the Business TodayMoney Today Financial Awards.
  
• 2015: Awarded the “Health Insurance Company of the Year” at the Indian Insurance Awards.
  
• 2016: Recognised as one of “Top 25 Most Innovative Companies” at the CII Industrial Innovation Awards 2016.
  
• 2016: Awarded the “Best Health Insurer 2016” at the Outlook Money Awards 2016.
  
• 2016: Awarded the “Most Innovative Service Provider of the Year” at the World HRD Congress, Singapore.
  
• 2017: Awarded the “NIM CARE W.H.O Award of Excellence” from the President of India.
  
• 2017: Awarded the “Best Health Insurance provider of the year 2016” award at the Business TodayMoney Today Financial Awards.
  
• 2018: Awarded the Health Insurance Provider of the Year 2018 silver award at the Outlook Money Awards.
  
• 2018: Awarded the “Best Health Insurance Provider of the Year 2018” award at the Business Today-Money Today Financial Awards 2018 – 2019.
  
• 2018: Awarded the “Most Valuable and Admirable Health Insurer” at the Pharmaceutical Leadership Summit and Awards 2018.
  
• 2018: Awarded the “Health Insurance Company of the Year” award at the Insurance India Summit and Awards 2018.
  
• 2019: Awarded the “Health Insurance Company of the year 2019” at the India Insurance Summit and Awards 2020;
  
• 2019: Awarded the “Best Health Insurance Provider of the Year 2019” at the Business TodayMoney Today awards.
  
• 2019: Awarded the Vajra Award for recognition of overall performance in labour welfare for the year 2018 by the State Government of Kerala.
  
• 2020: Recognised as India’s leading health insurance company at the Dun & Bradstreet BFSI Summit & Awards, 2020.
  
• 2021: Awarded “Dream Companies to Work for Insurance- Private Sector” at the World HRD Congress.
  
• 2021: Awarded under the category of “Most Innovative New Product Launches or Customer Propositions” at the 13th Global Insurance E-Summit and Award by the Associated Chambers of Commerce and Industry of India (ASSOCHAM).
  
• 2021: Awarded “India's Best Health Insurance Company selected by Democratic Process (voting)” by Insurance Alertss.
  

Major events and milestones

• 2006: Incorporated as the first standalone health insurance company in India.
  
• 2007: Introduced online in-house claim settlement without TPA.
  
• 2007: Launched Senior Citizen Red Carpet policy (Star Medi Gold).
  
• 2007: Launched Star Super Surplus insurance policy.
  
• 2007: Launched Star HIV Care Insurance policy.
  
• 2008: Initiated involvement of doctors and specialists in claim settlement and in underwriting.
  
• 2019: Investment by Safecrop India Investments LLP, WestBridge AIF I and Rakesh Jhunjhunwala, our present Promoters.
  
• 2020: Started providing telemedicine facility to customers.