Inactive Account Policy

Objective

This policy is framed to define the treatment of inactive or dormant client accounts in compliance with SEBI and Exchange regulations. An account will be marked as inactive/dormant if there are no transactions for a continuous period of 24 months in any of the opted exchanges.

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Dormant Account Warning

If your account is marked inactive, trading access may be restricted until reactivation documents are verified.

Timeline to Inactivity

  1. 0 months

    Active

    Trading activity is present in the account.

  2. 18 months

    Dormant review

    No trading activity for more than 18 months may lead to dormant marking.

  3. 24 months

    Inactive

    No transactions for 24 months in opted exchanges may mark the account inactive.

Background

This policy is formulated pursuant to:

These directives require stockbrokers to implement appropriate mechanisms for handling dormant or inactive trading accounts.

Policy

1. Definition and Marking of Inactive or Dormant Accounts

  • A client account with no trading activity, either buy or sell, for more than 18 months will be labeled as INACTIVE/DORMANT.

2. Reactivation Procedure

Clients may request reactivation through the following channels:

Step 1

Submit a written or online reactivation request from your registered email ID.

Step 2

Attach updated KYC, address, identity, bank, and financial documents where applicable.

Step 3

Wait for verification by the KYC, Risk, and Compliance teams before trading access is restored.

Request inactive account reactivation form

Physical or Online Submission

  • Submit a written request or online request to any branch or authorized office.
  • Attach updated documents such as address proof, identity proof, bank proof, and financial details, especially for the derivatives segment.

Email Request

  • A reactivation request can be emailed from the registered email ID.

Additional Guidelines

  • If the client was registered before 2013, a full set of KYC documents must be collected afresh.
  • If registered after 2013, a fresh KRA is required.

3. Accounts Inactivated Due to Risk Management or Regulatory Non-Compliance

  • A written request or online request with financial documents must be submitted.
  • Reactivation is subject to verification by the KYC/Risk Team and adherence to SEBI, Exchange, and internal policies.

4. Consequences of Inactive Account

  • On being marked inactive, the client's funds and securities will be settled.
  • If running account authorization exists, funds/securities will be returned as per settlement norms.
  • Any release request will be honored after due verification.

5. Approval and Review Authority

  • This policy has been approved by the Board of Directors of Enrich Financial Market Pvt Ltd.
  • The policy shall be reviewed as needed due to regulatory updates or internal business requirements.

6. Policy Communication

This policy shall be made accessible to:

  • Risk Department
  • Compliance Officer
  • KYC/Client Registration Team
  • Authorized Persons/Sub-brokers
  • A copy will also be hosted on the company's official website.

Inactive Account FAQs

An account may become inactive when there is no trading activity for the applicable review period, or when risk, KYC, or regulatory checks require temporary restriction.