Trading Member & Depository Participant Basic Details
i.Basic details of the SB such as registration number, registered address of Head Office and branches
| Stock Broker Name | Registration Number | Registered Address |
|---|---|---|
| Enrich Financial Market Pvt Ltd | INZ000078632 | New.No.241, Old.No.85- 86 III Floor B, Ziad Court, Rangaraja Puram Main Road, Kodambakkam, Chennai–600024. 044 40063663. helpdesk@enrichmoney.in |
| Branch Address | Contact Number | Email ID |
|---|---|---|
| New.No:241, III Floor A Block, Ziad Court,Rangarajapuram Main Road, Chennai, Tamil Nadu-600024. | 9597103231 | ramakrishnan@enrichmoney.in |
| No.512-518 Shamims Tower, Ground Floor, Thadagam Main Road , R.S.Puram, Coimbatore, Tamil Nadu- 641002. | 9042588324 | selvakrishnan@enrichmoney.in |
| No. 4/348, College Road, Thasildar Nagar, Madurai, Tamil Nadu- 625020 | 0452 4991345 / 0452 4961777 | manikandan.s@enrichmoney.in |
| BHIVE Workspace - No.112, AKR Tech Park, "B" Block, Ground Floor, 7th Mile Hosur Road, Krishna Reddy Industrial Area, Bengaluru, Karnataka, India - 560068. | 8129897662 | gopind@enrichmoney.in |
| InnerSpace TK BUSINESS ARCADE 35/165B, Residents Lane, Near Changampuzha Park, Ernakulam, Kerala, 682026 | 9526946506 | deepthi@enrichmoney.in |
| 3rd Floor, V.V.Towers Kovai Road,(Opp - L.G.B Petrolbunk) , Karur, Tamil Nadu-639002. | 9994452786 | saravananp@enrichmoney.in |
| Vasavi MPM Grand ,4th Floor, Yella Reddy Guda Ameerpet, Beside Ameerpet Metro Station , Hyderabad, Telangana- 500073. | 9940621446 | hemnath@enrichmoney.in |
Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email ID |
|---|---|---|---|---|
| Customer care | Prasanth | New.No.241, Old.No.85-86 III Floor B, Ziad Court, Rangaraja Puram Main Road, Kodambakkam, Chennai–600024 | 044 40063666 | helpdesk@enrichmoney.in |
| Head of Customer care | Rajesh | New.No.241, Old.No.85-86 III Floor B, Ziad Court, Rangaraja Puram Main Road, Kodambakkam, Chennai–600024 | 044 40063666 | rajesh@enrichmoney.in |
| Compliance Officer | Anoop P R | New.No.241, Old.No.85-86 III Floor B, Ziad Court, Rangaraja Puram Main Road, Kodambakkam, Chennai–600024 | 7356635220 | compliance@enrichmoney.in |
| CEO | Ponmudi R | New.No.241, Old.No.85-86 III Floor B, Ziad Court, Rangaraja Puram Main Road, Kodambakkam, Chennai–600024 | 044 40063653 | ponmudi@enrichmoney.in |
ii.Names and contact details of all Key Managerial Personnel including the Compliance Officer
| Sn. No | Name of the Individual | Designation | Mobile Number | Email ID |
|---|---|---|---|---|
| 1 | Ponmudi R | CEO | 044 40063653 | ponmudi@enrichmoney.in |
| 2 | Hemnath J | COO | 044 40063666 | hemnath@enrichmoney.in |
| 3 | Deepthi M Nair | CSO | 72000 68680 | deepthi@enrichmoney.in |
| 4 | Anoop P R | Compliance Officer | 73566 35220 | compliance@enrichmoney.in |
iii.Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.
a) Detailed write up on the procedure for opening an account along with Flowchart and video if any (optional). Opening a trading and demat account involves several well-defined steps to ensure compliance, authentication, and seamless account setup. The accompanying flowchart visually illustrates the steps involved for clarity.
Validate MOBILE, EMAIL, PAN, AADHAAR via OTP
Upload supporting Documents
KRA Verification Based on the details provided
Fill the Details
Bank Account Verification via penny drop method
Sending documents to the exchange/DP for Account opening
Login credential will be shared to the customer upon exchange approval
Trading Platform Access with provided credentials
End
b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.
The Company has a designated investor grievance email id grievances@enrichmoney.in on which the client can make a complaint. This email id is displayed in branch notice board, in our web site and in KYC document. All the complaints are handled at Head Office. On verification of client complaint, the Compliance Officer will take clarification from respective departments & branches and resolve the issues as soon as possible.
In case the resolution needs time, an interim response acknowledging the grievance shall be issued. Most of the complaints are settled upon giving satisfactory clarifications to the client. Any of the complaints not settled will be escalated to the Management/ and or to Board of Directors depending on the gravity of the complaint.
For disputes and differences arising between the client and the Company which in the event of not being solved amicably, shall be settled in accordance with and subject to the provisions of the Member Client Agreement entered into by both the parties.
c) Detailed write up on procedure for finding out status of the complaint basis Ticket Number etc.
All the complaints received via investor grievance email id are handled at Head Office and the Compliance Officer is maintaining proper records of all grievances received and resolved. The Compliance Officer of the Company, whose name and contact information are provided on display boards and in all correspondence with the client, can be contacted as a first point of contact for the resolution of the customer's complaints.
Kindly find the details of Authorized Persons here
