Sagility was originally incorporated as ‘Berkmeer India Private Limited’ as a private limited company under the Companies Act, 2013 pursuant to a certificate of incorporation dated July 28, 2021, issued by the Registrar of Companies, Karnataka at Bengaluru. Subsequently, pursuant to a resolution passed by its Shareholders at the EGM held on August 25, 2022 the name of the company was changed to ‘Sagility India Private Limited’ and a fresh certificate of incorporation was issued by the Registrar of Companies, Karnataka at Bengaluru on September 13, 2022. Subsequently, the company was converted from a private limited company to a public limited company, pursuant to a special resolution passed by its Shareholders at the EGM held on May 21, 2024 and the name of the Company was changed to ‘Sagility India Limited’, and a fresh certificate of incorporation was issued to the Company by the RoC, on June 20, 2024. Further, the company changed its name from ‘Sagility India Limited’ to ‘Sagility Limited’ to align with its strategic direction and brand identity.

It provides technology-enabled business solutions and services to clients in the U.S. healthcare industry. It is a pure-play healthcare focused services provider, and its clients include Payers (U.S. health insurance companies, which finance and reimburse the cost of health services) and Providers (primarily hospitals, physicians, and diagnostic and medical devices companies). Its services to Payers cater to various aspects of their operations including (i) core benefits administration functions such as claims management, enrolment, benefits plan building, premium billing, credentialing, and provider data management and (ii) clinical functions such as utilization management, care management, and population health management.

Its services to providers include revenue cycle management functions such as financial clearance, medical coding, billing, and accounts receivable follow-up services. Additionally, it also provides some of the services that it provides to Payers to pharmacy benefit managers (PBMs) that manage prescription drugs for Members (i.e., insured persons) under health insurance plans. It delivers these services leveraging its tools and platforms, as needed, through its capable talent pool from its global service delivery locations in India, the Philippines, the U.S., Jamaica and Colombia.

The company’s platforms are built on enterprise-grade security and compliance frameworks, including ISO (International Organization for Standardization), SOC (Service Organization Control), HIPAA (Health Insurance Portability and Accountability Act), PCI DSS (Payment Card Industry Data Security Standard), URAC (Utilization Review Accreditation Commission), NCQA (National Committee for Quality Assurance), and HITRUST (Health Information Trust Alliance ) certifications, ensuring that every innovation is grounded in trust and accountability. It ensures secure delivery through advanced technologies such as cloud engineering and AIdriven cybersecurity operations.

Business area of the company

Sagility delivers comprehensive, technology-enabled services across the healthcare value chain, supporting both payers and providers with scalable, compliant, and outcome-driven solutions. The company’s capabilities span claims management, payment integrity, revenue cycle management, clinical services, and member and provider engagement. The company brings deep expertise in case management, population health, and utilization review, while also managing critical administrative functions such as enrolment, billing, provider data management, and credentialing.

Services of the company

• Claims Management: End-to-end adjudication of medical, pharmacy, vision, and dental claims using intelligent automation and AI-based prioritization for appeals and grievances.
• Payment Integrity: Cost containment through post-pay and pre-pay overpayment detection, leveraging proprietary and industry differentiated contract central platforms, data mining, machine learning, and predictive analytics.
• Clinical Management: Delivered by licensed clinicians, its services include utilization management, chronic and complex case management, and population health, supported by AI-enabled decision engines and digital engagement platforms.
• Revenue Cycle Management (RCM): Full-spectrum support from scheduling and financial clearance to billing, collections, denials management, and patient engagement. Predictive tools optimize reimbursement and reduce bad debt.
• Administrative Support Provider: Onboarding and credentialing, member enrolment, benefits configuration, and premium billing, enabled by workflow platforms and self-service portals.
• Member and Provider Engagement: Technology-driven support for customer acquisition, onboarding, benefit queries, pre-authorizations, claims explanations, and program participation. Deploy GenAI solutions to reduce cost of engagement and use real-time speech analytics and NLP tools to enhance customer experience and compliance.

Awards, accreditations, and recognition

• 2022: Ranked as a ‘major contender’ by Everest Group in the Healthcare Customer Experience Management in North America PEAK Matrix.
• 2022: Received the award for ‘promoting health in the workplace’ at the 21st edition of Asia Pacific HRM Congress Awards by Times Ascent.
• 2022: Awarded ‘HR team of the year’ at the 21st edition of Asia Pacific HRM Congress Awards by Times Ascent. 
• 2022: Recognised as ‘top organizations with innovative HR practices’ at the 21st edition of Asia Pacific HRM Congress Awards by Times Ascent.
• 2023: Ranked as a ‘leader’ by Avasant in the Clinical Services Business Process Transformation Radar View Report. 
• 2023: Identified as ‘Leader’ by Everest Group in the Healthcare Payer Operations PEAK Matrix Assessment.
• 2023: Ranked as a ‘major contender’ by Everest Group in the Clinical and Care Management Operations –Services PEAK Matrix Assessment. 
• 2023: Ranked as a ‘major contender’ by Everest Group in the Revenue Cycle Management Operations PEAK Matrix Assessment. 
• 2023: Won the ‘sustainable initiative of the year 2023’ award at the 2nd edition of Sustainability Summit & Awards 2023 by USB Forums. 
• 2024: Awarded the ‘best organisation for women 2024’ by ET Now, the Times Group.
• 2024: Certified with 11th rank in the category of ‘dream companies to work for’ at the 32nd edition of World HRD Congress.
• 2024: Best HR Strategy in Line with Business - World HRD Congress.
• 2024: Promoting Health in the Workplace - World HRD Congress.
• 2024: Progressive Place to Work - Economic Times.
• 2024: Global CSR & ESG Awards Brand - Honchos.
• 2024: 7th Edition Women Empowerment Summit and GIWL Awards - UBS Forums.
• 2024: Sustainable Oganization of the Year - UBS Forums.
• 2024: National Awards for Excellence in CSR & Sustainability - World CSR Day.
• 2024: Sport for Change - Playmaker Award - Sportz Village Foundation.
• 2024: Employer of the Year - Bronze in the Stevie Awards.
• 2024: Learning & Development Program of the Year - Gawad Maestro Awards.
• 2025: Happy Companies to Work for - World HRD Congress.
• 2025: Best Organization for Women - ET Now, The Times Group.
• 2025: Onboarding Program of the Year - The Empire Forums.
• 2025: Global CSR and Leadership Excellence Award - CSR Congress.
• 2025: Most Preferred Workplace - Marksmen Daily.

History and milestones

• 2021: The company was incorporated in July 2021 as ‘Berkmeer India Private Limited’.
• 2022: Acquisition of the Indian undertaking of Hinduja Global Solutions Limited conducting the business of providing healthcare services to healthcare clients.
• 2022: Its Subsidiary, Sagility Philippines B.V. (formerly known as Betaine (PH) B.V.) acquired the undertaking of the branch office of Hinduja Global Solutions Limited in Philippines conducting the business of providing healthcare services to healthcare clients.
• 2022: Its Subsidiary, Sagility (Jamaica) Limited (formerly known as Betaine (Jamaica) Limited) acquired the Jamaican undertaking of Team HGS Limited conducting the business of providing healthcare services to healthcare clients.
• 2022: Its Subsidiary, Sagility (US) Inc. (formerly known as Betaine (US) Bidco Inc.) acquired 100% shareholding of Sagility Operations Inc. (formerly known as HGS Healthcare Operations Inc.) (along with its downstream subsidiaries).
• 2023: Its Subsidiary, Sagility LLC acquired 100% shareholding of Sagility Payment Integrity Solutions LLC (formerly known as Delvin Consulting Inc.), pursuant to which it became indirect Subsidiary of the company
• 2024: Its Subsidiary, Sagility LLC acquired 100% shareholding of Birch Technologies, LLC (formerly known as Birch Technologies,Inc.), pursuant to which it became an indirect Subsidiary of the company
• 2024: The company acquired 100% shareholding of Sagility (US) Holdings Inc (along with its downstream subsidiaries).
• 2024: The company acquired 100% shareholding of Sagility Philippines B.V. (along with its branch in Philippines).
• 2024: Sagility India was successfully listed on the Indian stock exchanges in November 2024.
• 2025: In Q4 FY25, Sagility completed the acquisition of BroadPath Healthcare Solutions, a U.S. healthcare-focused services company with a strong presence in the mid-market payer segment.
• 2025: Sagility achieved a major sustainability milestone with SBTi Validation of GHG emissions targets. This milestone is an important step in Sagility’s broader sustainability commitment.