Platinumone Business Services is engaged in the business of providing Business Process Management Services. Business Process Management Services (BPMS) has an endless reach in the today’s market. In today’s business world mid-size companies to large corporate are focusing on out sourcing model for their various activities. India's cost competitiveness in providing IT services, which is approximately 3-4 times cheaper than the US, continues to be the mainstay of its Unique Selling Proposition (USP) in the global sourcing market. Since BPMS being an endless market, it has focused on special area in BPMS which is Customer Acquisition. The company provides services to mid-size and large corporates to fulfill their Customer Acquisition needs. The company provide services in various industries namely FMCG, Real Estate, Furniture, Insurance, Consumer Durables etc. Its tailor-made solutions offers customized engagement models to facilitate the ease of doing their business.

The company provides processes like Lead Conversion, Customer Care, Channel Management, Lead Generation and Loyalty Program being delivered through their Call Centres. Additionally, Sales Enablement as a service delivered through a Team of Domain Experts empowering Sales Partners face to face or digitally. It has a dedicated team of professionals comprising of experienced personnel in every Industry.

Business area of the company

The company provides customer acquisition-specific Business Process Management Services (BPMS) services to mid-size and large corporates.

Major events and milestones

• 2008: Company was incorporated as PlatinumOne Wealth Advisors Private Limited.
• 2009: Outsourcing business started with ICICI Prudential Life Insurance Company Limited as First Client.
• 2012: Moved to bigger HQ in Vikhroli, Mumbai.
• 2015: Name of the company changed from “PlatinumOne Wealth Advisors Private Limited” to “PlatinumOne Business Services Private Limited”.
• 2015: First Real Estate Client – Lodha Group, Move to current Office building.
• 2017: Company obtained ISO 27001:2013 issued by United Registrar of Systems.
• 2018: Company opened branch office in Gurgaon.
• 2018: Company opened branch office in New Delhi.
• 2018: 500+ Employees. Bought first office in Thane.
• 2019: Company opened branch office in Kolkata.
• 2019: Award for Best BPO in Real Estate.
• 2020: Certificate of Excellence in Recognition of Significant Contribution awarded as Best BPO Partner in Real Estate by CNN News18.
• 2020: Conversion into public limited as “PlatinumOne Business Services Limited”.
• 2020: Filed Draft Prospectus with BSE Limited.
• 2020: Received In-principle Approval from BSE Limited for listing of SME Platform of BSE Limited.