Newgen Software Technologies is a provider of enterprise-wide AI-enabled unified digital transformation platform with native process automation, content services, customer engagement, intelligence and low code capabilities that drives end-to-end automation. Large enterprises globally leverage Newgen's industry recognized technologies to innovate and transform their operations, to serve their customers better and faster. Newgen focuses on delivering best-in-class platforms and solutions to its global clientele, thus facilitating their digital initiatives, streamlining operations and improving customer experiences.

With an esteemed clientele spanning India, the USA, Canada, UAE, Saudi Arabia, the UK, Philippines, Indonesia, Singapore, and Australia, the company delivers enterprise solutions tailored to diverse industry sectors. Newgen is recognized as a trusted partner for leading banks, insurance companies, healthcare organizations, government entities, telecommunications firms, shared service centres, and BPOs worldwide. Its low-code horizontal platforms support complex, industry-specific vertical solutions and use cases ranging from onboarding and service requests to lending, underwriting, and beyond.

The company was incorporated as ‘Newgen Software Technologies Private Limited’ on June 5, 1992, as a private limited company under the Companies Act, 1956 (Companies Act 1956), at New Delhi, with a certificate of incorporation granted by the Registrar of Companies, National Capital Territory of Delhi and Haryana at New Delhi (RoC). The company became a deemed public limited company in terms of Section 43(A) of the Companies Act 1956 with effect from July 1, 1997. Subsequently, pursuant to a resolution dated June 7, 2000 of its shareholders, the name was changed to ‘Newgen Software Technologies Limited’ and the company was converted to a public limited company with effect from June 13, 2000.

Business area of the company

The company is a global software company and is engaged in the business of software product development including designing and delivering end-to-end software solutions covering the entire spectrum of software services from workflow automation to Document management to imaging. Newgen provides a complete range of software that helps automate business processes. Newgen’s solutions enable document intensive organizations/ industries such as Finance and Banking, Insurance and government departments to improve productivity through better document management and workflow implementation.

Awards and certifications

• 2014: A customer in the banking vertical won the Elets Financial Inclusion and Payments System Award 2014.
• 2015: A customer in the banking vertical won the WfMC Global Awards for Excellence in Business Process Management and Workflow 2015.
• 2015: A customer in the banking vertical won the Elets Knowledge Exchange Awards 2015.
• 2015: A customer in the banking vertical won the Asian Banker Middle East Technology Implementation Awards 2015 for Best Branch Automation.
• 2016: A customer in the banking vertical won the Asian Banker Middle East & Africa Technology Implementation Awards 2016 for “Best Branch Automation” in Africa.
• 2016: A customer in the banking vertical won the Workflow Management Coalition (WfMC) Global Awards for Excellence in Business Process Management 2016.
• 2017: A customer in the banking vertical won the Asian Banker Africa Technology Innovation Awards 2017 for Best Branch Automation.
• 2021: Newgen Cited As a “Strong Performer” in Digital Process Automation (DPA) Platforms by an Independent Research Firm.
• 2023: Newgen Recognized in 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for Third Year in a Row.
• 2023: Newgen Recognized as a Strong Performer in Analyst Report on Robotic Process Automation, Q1 2023.
• 2023: Newgen Recognized in The Low-Code Development Platforms For Professional Developers Landscape Report, Q1 2023.
• 2024: Newgen Recognized in an Analyst Report on P&C Claims Management Systems Landscape.
• 2024: Newgen Recognized in an Analyst Report on Task-Centric Automation Software Landscape.
• 2025: Newgen Recognized as a ‘Leader’ in IDC MarketScape Reports for its Intelligent CCM and Automated Document Generation CCM.
• 2025: Newgen Named a ‘Leader’ in a Content Platforms Report by an Independent Research Firm.
• 2025: Newgen named in the Professional Developers Landscape Report by an Independent Research Firm.
• 2025: Newgen Recognized in Digital Process Automation Software Landscape, Q2 2025.
• 2025: Newgen Recognized as a ‘Strong Performer’ in the Digital Process Automation Report by an Independent Research Firm.
• 2025: Newgen Recognized in the Document Mining and Analytics Platforms Landscape Report by an Independent Research Firm.
• 2026: Newgen Software Named in The Adaptive Process Orchestration Software Landscape, Q2 2026.
• 2026: Newgen Software Recognized in The AppGen and Low-Code Platforms Landscape, Q2 2026.
• 2026: Newgen Software Recognized in Accounts Payable Invoice Automation Software, Q2 2026.
• 2026: Newgen Software Named a Major Player in IDC MarketScape for National Civilian Government AI-Enabled Case Management 2026.
• 2026: Newgen Software Recognized in The Digital Process Automation Software Landscape, Q3 2026.

Major events and milestones

• 1992: Incorporated the company.
• 1997: Incorporated its wholly-owned Subsidiary, Newgen USA.
• 2000: Conversion of the company into Public Limited Company.
• 2008: Received investment from SAP AG, Germany and HAV 2 (Mauritius) Limited in the company.
• 2010: Released OmniDocs 7.0 - This version was developed with focus on stability, performance and improved manageability.
• 2011: Released RMS 2.0 - Updates focused around DoD 5015.02-STD certified RMS, enhanced record policies, search & retrieve operations.
• 2012: Incorporated its Subsidiaries, Newgen Software Technologies Canada (Newgen Canada) and Newgen Software Technologies (Newgen Singapore).
• 2013: Released ZapIn 1.2.1 - Mobile capture solution.
• 2013: Received investment from IDGVI and Ascent Capital in the company.
• 2014: Released NEMF - Newgen Enterprise Mobility Framework to rapidly create rich mobile applications.
• 2014: Released iBPS 2.1 - Updates focused around providing social, mobile and analytics capabilities.
• 2015: Incorporated its Subsidiary, Newgen Software UK.
• 2017: Released: OmniOMS 8.0 – Updates focused around end-to-end interactive and on-demand use cases, real-time communication generation from devices and business systems, multichannel distribution and HTML5 based emails.
• 2022: Thomas Cook India and SOTC Selects Newgen for Streamlining its Accounts Payable Process.
• 2022: Newgen Software Technologies Joins AWS ISV Accelerate Program.
• 2022: Newgen and Coforge Form a Global Strategic Alliance to Accelerate Digital for Organizations.
• 2023: Bank of Abyssinia Selects Newgen for Delivering Superior Customer Experience.
• 2023: Sagicor Bank Selects Newgen for Transforming Retail Loan Origination.
• 2023: MEDGULF Joins Hands with Newgen to Digitize their Motor Claims Process.
• 2023: BRAC Bank Selects Newgen to Deploy Document Management System (DMS) for Faster and Better Customer Service.
• 2023: Newgen Announces ‘Newgen OmniDocs Connector’ on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace.
• 2023: Newgen Partners with Mambu to Streamline End-to-end Lending Processes.
• 2023: Newgen Software and Finastra Forge Strategic Partnership to Transform Lending Processes.
• 2024: Masar Alnumou Finance Partners with Newgen for Personal Loan Service.
• 2024: Newgen Partners with ASEAN Business Partners to Expand its Reach in Southeast Asia.
• 2024: Newgen Launches LumYn – World’s First Gen AI-Powered Hyper-Personalization Platform for Banks.
• 2024: Centennial Bank Joins Hands with Newgen to Streamline its Online Account Opening Process.
• 2024: Newgen Software launches the world’s first low-code, end-to-end trade finance platform in the Middle East.
• 2025: Old Second National Bank Partners with Newgen to Digitize Account Opening and Maintenance.
• 2025: United Community Joins Hands with Newgen to Modernize its Customer-facing Small Business Lending.
• 2025: AJIL Financial Services Company Partners with Newgen to Digitalize Financing Operations.
• 2026: From AI Experimentation to AI Execution: Newgen Introduces the Enterprise Orchestration Layer.