Focus Business Solution has been evolved as a financial services company and is engaged in the business of debt collection services for Banks, NBFC and financial institutions. It enters the agreement with India’s leading banks, financial institutions and non-banking financial companies to act as authorized recovery/collection agents on behalf of them. It focuses strategically timed action based on aging of delinquent account with emphasis of traditional methods such as tele-calling and field visits. It deploy its manpower to visit and collect overdue payments of loans / credit cards / credit facilities advanced to borrowers by its clients, who engage with it in service agreements. In occasional cases, it need to trace the new address and contact details of borrowers as delinquent borrowers may relocate their address. The company through its call centre also do follow up over tele-calls, to the defaulters for overdue payments. It has fully equipped call centre with 64 work station along with call recording, dialler and CRM facility. It also do repossessions of vehicles or other hypothecated assets on the request of its clients, in case defaulting borrowers unable to repay of its loan overdue.

The company is strictly bound by code of conduct issued by banks and financial institutions in accordance with RBI guidelines of Fair Practices code. Such code of conduct is strictly followed during visit to borrowers as well as during follow up calls. Internal records are maintained to monitor the performance of each field executive and back-office staff. Daily checking of receipt books to avoid any discrepancies. Prompt feedback and daily reporting to Collection Manager regarding collection and repossessions are part of its business process. It has robust electronic retail collection administrative programme (RCAP) i.e. myrcap.in, which is an intelligent debt recovery solution and can deliver high Promise-to-Pay (PTP) rates effectively. Automating daily operational task of collection agents minimizes the time spent on unproductive task so that they can dedicate working time to critical issues.

Business area of the company

The company is engaged in the business of debt collection and recovery services for banks, financial institutions, and NBFCs. It takes strategic actions on delinquent accounts to recover overdue payments of loans, credit cards, and other credit facilities from customers.

Major events and milestone:

• 2006 Incorporation of the Company in the name and style of “Focus Business Solution Private Limited”.
• 2017: Certificate of appreciation from Axis Bank for March, 2017.
• 2017: Certificate of appreciation from Capital First for July, August, September, 2017.
• 2018: Champion of the month from Capital First for February, 2018.
• 2019: Certificate of appreciation from Bajaj Finserv for Q1 FY-2018-19.
• 2019: Champion of the month from IDFC First Bank for September, 2019
• 2020: Conversion of the Company into a public limited Company and consequently changes of Name of the company from “Focus Business Solution Private Limited” to “Focus Business Solution Limited”.