Enser Communications was originally incorporated as a private limited company under the Companies Act, 1956 in the name and style of “Enser Communications Private Limited” bearing Corporate Identification Number dated May 28, 2008 issued by the Registrar of Companies, Mumbai. Subsequently, the company was converted into public limited company pursuant to a shareholders’ resolution passed at an Extra Ordinary General Meeting held on August 18, 2023, and name of the company was changed to “Enser Communications Limited” and a fresh Certificate of Incorporation dated September 11, 2023, was issued by Registrar of Companies, Mumbai. 

The company is an emerging player of Business Process Management (BPM) Industry, offering cutting-edge solutions designed to enhance customer experiences and drive operational excellence. The company helps its clients manage their Customer Life cycle using its Business Process Management Platform. The company provides Business Process Management Services including customer interaction management and provides services to mid-size and large corporates to fulfil their customer acquisition needs in various industries such as Banking, Financial Services and Insurance, E- commerce, QSR, Edtech, Hospitality and Travel and among others, where it delivers tailor-made solutions to meet the unique requirements of its valued clients. The company provides Customer Acquisition services, it is an automated, defined and optimized process for gaining new customers, from lead generation to conversion, aiming to enhance efficiency and effectiveness. Apart from this, the company is also providing services including Automated Premium Collection Engine, Integrated Voice Recognition Response System, C-SAT Surveys, Cyber Security, CRM Development, Digital Signages, Interactive Flat Panel, Audio Video solutions and other services to its customers.

Business area of the company

Enser Communications is engaged in the business of Information Technology (IT)/ Information Technology Enabled Service (ITES) Sector including Customer interaction Management Services. The company offers Business Process Management (BPM) services to companies in the insurance, e-commerce, education and travel sectors.

Services

• Customer Acquisition Services
• IT Infrastructure Management Services
• Data Management Services
• Customer Services & C- SAT Surveys
• Automated Premium Collection Engine
• Cyber Security

Key events and milestones

• 2008: Incorporation of the company.
• 2012: Enser moves into a larger facility with 200 workstation office space.
• 2012: Signs up work for an automotive company to handle a car launch.
• 2015: Enser bags a contract with a Payments Gateway Company managing their banking tie up relationships and customer service and service support.
• 2016: Enser sets up in Bangalore.
• 2017: Enser Initiates a CSR program and develops and implements CRM to Navi Mumbai Dial 100 project. A complete CRM and Call Management training program is implemented to entire Helpline department.
• 2018: Enser sets up a facility in Gurugram with an Insurance company as its Anchor customer.
• 2021: Enser signs up to set up CRM for an edtech company and moves to a state-of-the-art facility in Airoli, Navi Mumbai.
• 2022: Enser was empaneled with National Health Authority a Government of India Entity as one of the Authorized agents for Document Verification process.
• 2022: Enser sets up a large 600-seater facility in Gurugram and consolidates.
• 2023: Enser converts to a Public Limited company.
• 2024: Listed on the NSE Emerge platform on March 22, 2024.
• 2025: Inauguration of a new, advanced, state of the art facility in Jaipur.
• 2025: Enser Communications acquired 100% equity of Growintelli Technologies.