BLS E-Services Limited was incorporated as ‘BLS E-Services Private Limited’, as a private limited company under the provisions of the Companies Act, 2013, pursuant to a certificate of incorporation dated April 12, 2016, issued by the Deputy Registrar of Companies, Central Registration Centre. Thereafter, the company was converted from a private limited company to a public limited company, pursuant to the resolution passed at the meeting of the Board of Directors held on December 23, 2022, and a special resolution of the Shareholders at the Extra-ordinary General Meeting held on December 29, 2022, and consequently the name of the company was changed to ‘BLS E-Services Limited’, and a fresh certificate of incorporation dated April 10, 2023 was issued by the Registrar of Companies, National Capital Territory of Delhi and Haryana to the Company.

The company is a technology enabled digital service provider, providing (i) Business Correspondents services to major banks in India, (ii) Assisted E-services; and (iii) E-Governance Services at grass root levels in India. Through its robust network, the company provides access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, educational, agricultural and banking services for governments (G2C) and businesses (B2B) alike in addition to a host of B2C services to citizens in urban, semi-urban, rural and remote areas. The company’s merchants act as its interface with the consumers and play a critical role in delivery of goods and services on the ground. Presently, the company’s merchants are organised in two categories i.e. BLS Touchpoints and BLS Stores. All merchants registered with it is treated as BLS Touchpoints and they have access to offer multiple services being extended by the company. BLS Stores are BLS branded stores which offer its entire suite of offerings to the consumers including availability of select goods on a sample basis supplied by e-commerce players which can be ordered and procured by its consumers after having a touch and feel experience of such goods. 

Through its tech-enabled integrated business model, the company provides digital and physical products and services in the G2C, B2C, B2B categories in semi-urban, rural and remote areas where penetration of internet is low and citizens need assistance in availing basic technology enabled services. The company organizes its business along three primary business segments, (i) Business Correspondents Services; (ii) Assisted E-services; and (iii) E-Governance Services. A key stakeholder in each of its business segments are merchants, with whom it collaborates for delivery of its products and services to the citizens.

Business area of the company

The company is a technology enabled digital service provider, providing (i) Business Correspondents services to major banks in India, (ii) Assisted E-services; and (iii) E-Governance Services at grass root levels in India.

Awards, accolades and certifications

• 2019: Financial Inclusion excellence award under the category- campaign PMJJBY and PMSBY for period March 2019 to April 2019 awarded to its Subsidiary, ZMPL by SBI.
• 2018: Champions of rural market award for contribution in fostering rural market awarded to its Subsidiary, ZMPL by the Economic times.
• 2020: Best performing BC award for the financial year 2019-2020 awarded to its Subsidiary, ZMPL by PFRDA.
• 2020: Certificate of appreciation award for performance under APY from July 2020 to November 2020 awarded to its Subsidiary, ZMPL by SBI.
• 2020: Winner under ‘SSS ka Champion’ Campaign for September 2020 awarded to its Subsidiary, ZMPL by SBI.
• 2022: Certificate of excellence for outstanding performance in ‘Increase in passbook printing (average)’ during H1 2021-2022, awarded to its Subsidiary, ZMPL by SBI.

History and milestones

• 2016: Incorporation of BLS-E Services Private Limited as a private limited company.
• 2018: Acquisition of Starfin India Private Limited.
• 2022: Acquisition of Zero Mass Private Limited.
• 2022: Acquisition of shareholding in BLS Kendras Private Limited by way of equity swap.
• 2022: Conversion of the Company from private limited company to public limited company.