Incorporated in 2010, Eternal (Formerly known as Zomato) is one of the leading online Food Service platforms in terms of the value of food sold as of Dec 31, 2020. The company's technology platform connects customers, restaurant partners and delivery partners, serving their multiple needs. Customers use its platform to search and discover restaurants, read and write customer generated reviews and view and upload photos, order food delivery, book a table and make payments while dining-out at restaurants. On the other hand, it provides restaurant partners with industry-specific marketing tools which enable them to engage and acquire customers to grow their business while also providing a reliable and efficient last mile delivery service. It also operate a one-stop procurement solution, Hyperpure, which supplies high quality ingredients to restaurant partners. It also provides its delivery partners with transparent and flexible earning opportunities. The company’s business is built around the core idea that over time, people in India are going out to eat at restaurants more than they cook at home.

In FY25, the Company changed its name from ‘Zomato Limited’ to ‘Eternal Limited’. The new name serves to distinguish its different mobile apps / brands from the identity of the listed parent company. More importantly, for it, the term ‘Eternal’ is a reflection of its team’s mission - to endure, evolve and empower - to build institutions that redefine the future, shape societies, and embody the promise of permanence through constant reinvention.

Business area of the company

The company has two core business-to-customer (B2C) offerings - (i) Food delivery and (ii) Dining-out, in addition to its business-to-business (B2B) offering (iii) Hyperpure. Another important part of its business is (iv) Zomato Pro, its customer loyalty program which encompasses both food delivery and dining-out. Each of its B2C as well as B2B offerings help increase the value of its platform for its customers, enabling it to further attract new customers and to deepen engagement with existing customers. Each of its offerings also helps improve Assortment, Affordability, Accessibility and Quality (AAAQ) of restaurant food for its customers thereby helping grow the restaurant industry.

The company operates a B2C technology platform that provides customers with a seamless, ondemand solution to search and discover local restaurants, order food, and have it delivered reliably and quickly. Further, the company’s Blinkit is a quick commerce B2C marketplace providing on-demand delivery of products across multiple categories. Customers can place orders on the Blinkit app and have them delivered to their doorstep in minutes.  Going-out is its third B2C business which addresses the ‘going-out’ needs of its customers. Besides, Hyperpure is its B2B supplies business offering quality food ingredients and other products to restaurants and other B2B buyers.

Businesses of company 

Zomato: Founded in 2008, Zomato has transformed the way millions of people discover and enjoy food. What began as a simple search and discovery platform has grown into a comprehensive food-tech ecosystem that connects consumers, restaurants, and delivery partners across India. At its core, Zomato is driven by a singular mission: Better food for more people. Through innovative technology, deep local insights, and a relentless focus on customer experience, Zomato is reshaping the food landscape one meal at a time.

Blinkit: Launched with the ambition of making everyday essentials available in minutes, Blinkit has revolutionized how India shops. It has now evolved into a full-fledged quick commerce company, delivering thousands of products including grocery and daily essentials, electronics, beauty & personal care items, stationery, and emergency supplies, directly to people doorsteps, within minutes.

District: District by Zomato is more than just a platform - it’s a powerful engine for cultural discovery and curated experiences, designed to explore, engage, and elevate everyday life. Evolving from Zomato LIVE - which pioneered Zomato’s entry into live events and ticketing - District builds on the existing dining legacy to become the definitive home for all things experiences: food festivals, original events, concerts, and more. In August 2024, District accelerated its growth with the acquisition of entertainment ticketing business, expanding its ticketing footprint across movies, sports, and live performances - bringing even more of the city’s best experiences under one roof.

Hyperpure: Hyperpure is built on the belief that stronger kitchens create stronger food businesses. Founded in 2019, Hyperpure is Eternal’s B2B platform, established to support the evolving needs of India’s food service industry. As demand grows for quality, consistency, and operational efficiency, Hyperpure enables restaurants and cloud kitchens with the tools, infrastructure, and ingredients required to thrive.

• 2018: Awarded Technology Fast 50 Winner by Deloitte Touche Tohmatsu India LLP.
• 2018: INCA Technology/App of the Year by National Restaurants Association of India.
• 2018: Ranked amongst India’s Most Attractive Brands by TRA Research.
• 2018: Young Turk of the Year at India Business Leader Awards 2018.
• 2019: Ranked amongst India’s Most Consumer Focused Brands by TRA Research.
• 2019: Ranked amongst Top Companies: Where India Wants to Work by LinkedIn.
• 2020: Ranked amongst Top 10 Overall Publishers by Downloads by AppAnnie.
• 2020: Best brand voice by Twitter.
• 2020: Ranked amongst India’s most desired brands by TRA Research.
• 2021: High-Growth Companies Asia Pacific 2021 by NIKKEI Asia and Financial Times.
• 2023: ‘Best ESG Performance in Sustainable Transportation’ from Transformance Forums ‘ESG Summit and Awards’ in April 2023.
• 2023: Zomato’s EV program was also the recipient of the Frost & Sullivan award for Best Environment Project in December 2023.
• 2024-25: The company received the National Award for Empowerment of Persons with Disabilities from the Ministry of Social Justice and Empowerment.

• 2011: First institutional fund raise by the company.
• 2015: Launch of food delivery in India.
• 2016: Launch of table reservation.
• 2017: Launch of customer membership program (currently, ‘Zomato Pro’).
• 2018: Added capability of hyperlocal delivery platform by acquisition of Carthero Technologies.
• 2019: Launch of Hyperpure, a B2B supplies business for restaurant partners.
• 2020: Expansion of food delivery business across 500 cities in India.
• 2020: Acquisition of ‘Uber Eats India Assets’ of ‘Uber Eats India Business’ from Uber India.
• 2022: Zomato completed acquisition of stake in Adonmo, UrbanPiper Technology.
• 2022: Zomato incorporated wholly owned subsidiary as NBFC.
• 2022: Zomato introduced 100% 'plastic neutral deliveries' from April 2022 onwards.
• 2022: Zomato acquired entire stake in Blink Commerce India.
• 2023: Zomato unveiled home-style meal service 'Everyday'.
• 2023: Zomato partnered with SUN Mobility.
• 2023: Zomato partnered with Battery Smart.
• 2024: Zomato introduced large order fleet for serving groups of up to 50 people.
• 2024: Zomato hiked platform fee in select cities.
• 2024: Zomato acquires OTPL, WEPL.
• 2025: The company launched AI-backed customer support platform ‘Nugget’.